Make BIG Happen Summit Flashback: 4 Ways to Deliver World-Class Customer Service from John DiJulius
John DiJulius explains how you can train your team to own every problem, make meaningful connections with every customer, and create a world-class customer experience that will drive BIG business.
AI vs. Human Touch: Finding the Perfect Balance for Exceptional Customer Experience with CEO Sally Hurley
Sally Hurley explains how to zero in on the unique balance between AI and human connection that will Make BIG Happen for your company.
What a Great Chief Experience Officer Can Do For Your Business
The role of Chief Experience Officer or CXO is designed to champion the customer throughout their journey with your business, from their first interaction with the company through renewal and beyond. They work cross-functionally with team members across the organization to create the best possible customer experience at every single touchpoint.